Posted by Scott Morris on Fri, Mar 19, 2010 @ 12:25 PM
There's certainly a lot that goes into establishing a new business and thinking through your phones and computer set up. (In the words of the "ICT Industry Speek": Information & Communication Technology Design to Implementation can suck.)
I was noodling about in my mind, and here are some things that I thought would be worthwhile to consider:
- who do you call? why?
- who calls you? why?
- if your phones went down for a couple hours, the result would be (total disaster, just shoot me now, no big deal, we have phones?, what do you mean the phones are out)
- do you have a mobile workforce? do you know where your mobile workforce is? do you care?
- do people really need to be greeted by a live person? why?
- have you thought about cabling?
- are you giving yourself enough time to plan this thing? (figure 2 months...)
- is technology fun for you? can you imagine a context in which it would be?
This is a small list. I hope it is helpful to you in your process.
(I personally have 4 page list of details that I go through when working to design a solution - would you like that ever-developing list?] ----> GET ME THAT LIST!
Posted by Scott Morris on Wed, Mar 17, 2010 @ 10:10 PM
Tough day to day. Lost a 10k cabling job - voice and data cabling. Here's how it went down:
- RFP - detailed email
- Sent proposal
- Follow Up - email (3x)
- No
It's fairly difficult to communicate excellence and value in this situation - to the best of my current knowledge.
I'm curious: if I hired you to coach me in this sales situation...what would you say?
Posted by Scott Morris on Tue, Mar 09, 2010 @ 05:44 PM
This is one piece of a computer network I looked at today. It was cabling by addition from three different businesses, a server that was set up by someone's buddy's son who just graduated from IT school, and it connected 2 buildings - with runs of over 380 feet of Cat5 cabling. They were losing data between the site and the server. It's not inexpensive to clean up and rerun a job like this, but TTM - using an existing fiber optic connection - is able to reduce operating expense and avoid increasing soft cost due to lost time and data - simply by installing a fiber switch at each site and bringing basic order to the cabling. Ask us for help with your cabling nightmare.
Nick was also able to bring basic life-support help to their Nortel phone system while we were on site.
These two basic solution pieces will help significantly reduce employee stress and frustration, increase efficiency, and most likely increase customer satsifaction.
We will do that for you too... Ask for a quote.